Frequently Asked Questions

Everything you need to know before coming to JOY.

Please review our most frequently asked questions below. If you have any other questions, contact us. We’re happy to help!

General Pilates & Class Info :

  • We believe JOY isn’t something you chase. It’s something you uncover through movement. Our classes combine expert-led instruction with a focus on helping you understand Pilates, your body, and how the two work together. The result is a welcoming, encouraging, and supportive experience.

  • If this is your first class, please arrive 10 minutes early. We’ll show you around the studio, introduce you to the Reformer, and explain the basic setup, including the springs and settings. Your teacher will be there to guide you through a safe and successful first Pilates experience. We’ll make sure you feel cared for and supported from the moment you walk in.

  • Wear comfortable activewear that you can move in. Grip socks are required for safety and hygiene. If you don’t have a pair, we have them available for purchase in the studio. Members receive a 10% discount.

  • We provide everything you’ll need for class. You’re welcome to bring a water bottle and a small towel if you’d like. Please note that water is not available in the studio, so be sure to bring your own if you think you’ll need it.

  • Classes are limited to 10 people. We keep them intentionally small so our teachers can provide personalized guidance and support.

  • Consistency makes a difference. Pilates is safe to practice daily, but you don’t need to do it every day to see results. For most people, two to three classes per week builds noticeable strength and stability, but even once a week is beneficial. The key is finding a routine you can maintain.

  • In many cases, yes. If you have an injury, back pain, or medical condition, we recommend speaking with your healthcare provider before beginning any Pilates program. Please let your teacher know before class so we can offer appropriate modifications.

  • Many clients continue Pilates during pregnancy with modifications. Please consult your healthcare provider and inform your teacher before class so we can curate safe exercises for you and your baby.

  • Good news! You don’t need to be flexible to practice Pilates. Pilates builds strength and mobility together, and with regular practice, you'll notice an improvement in your flexibility over time.

Class Booking & Logistics:

  • You can book classes directly through our website. Because our classes are limited to 10 people, we recommend reserving your spot in advance.

  • For safety reasons, late entry is not permitted once class has begun. We ask that you please arrive a few minutes early so you have time to get settled and be ready when class starts.

  • Join the waitlist! Spots often open up, and if one becomes available, you’ll be automatically added to the class.

  • Please cancel at least 12 hours before class if you’re unable to attend. Cancellations made within 12 hours of class will result in the loss of your class and a $15 late fee. No shows will be charged $20. Workshops and special events may have separate cancellation policies.

    Workshops and special events may have separate cancellation policies.

  • We are located at 4228 N. Williams Ave., Portland, OR. Street parking is available. Please give yourself plenty of time to find a spot.

  • Yes. Memberships begin with an initial three-month commitment and continue month-to-month after that. You may cancel your membership by providing written notice at least seven days before your next renewal date. Membership pricing may change with advance notice.Yes. All memberships may be frozen up to two times per year, for a total of up to two months.

  • Unfortunately, we cannot roll over unused classes. Classes expire at the end of each billing cycle. Class packs expire according to their package terms.

  • All classes and memberships are for individual use only and cannot be shared or transferred to another person.

  • Your membership automatically renews, and your payment method will be charged at the start of each 28-day billing cycle until you cancel your membership. Your billing cycle begins on the date of your first class.