Privacy Policy
Last updated: April 23, 2026
At JOY Reformer Pilates, LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard your data, and your rights regarding your information.
Please read this Privacy Policy carefully to understand how we handle your personal information. By using our services or visiting our website, you consent to the practices described in this Privacy Policy.
1. Consent
By submitting personal information, you consent to its collection and use.
2. Children
The Site is not intended for children under 18.
3. Information We Collect
We may collect the following types of personal information when you sign up for our services or create an account.
• Name
• Address
• Phone number
• Email address
• Billing information
• Birthday (optional)
• Any information you voluntarily provide
4. Health and Wellness Information
You may voluntarily provide health or fitness information to improve your experience. This information is optional and is never sold. Joy Reformer Pilates is not a medical provider and does not store medical records.
5. Email and Phone Communications
You may unsubscribe from marketing emails at any time. Transactional emails and phone correspondence related to your account or services cannot be unsubscribed from.
6. Third-Party Services
We use third-party services including Stripe, Instagram, Google Drive, Walla, and Facebook. These providers process information according to their own privacy policies. We do not control and are not responsible for their practices.
7. Cookies and Tracking
We use cookies and analytics tools such as Google Analytics to understand website usage and improve user experience. Analytics tools may collect IP address, browser type, device identifiers, pages visited, and time spent on the Site. You can disable cookies from your browser.
8. How We Use Information
We use your personal information for the following purposes:
8.1. Providing Services: To deliver our fitness and wellness services, including personalized workouts, training plans, and class bookings.
8.2. Communication: To send you important information about our services, updates, promotions, and respond to your inquiries.
8.3. Payment Processing: To process payments and maintain financial records.
8.4. Health and Fitness Analysis: To provide you with personalized fitness recommendations, analyze your progress, and tailor our services to your needs.
8.5. Marketing: To send you information about our services, promotions, and offers. Message and data rates may apply and you may reply STOP to opt-out of messaging; reply HELP for additional messaging help. Message frequency may vary based on usage.
8.6. Improve the Site
8.7. Comply with legal obligations
9. Data Retention
We retain personal information only as long as necessary for business or legal purposes. Payment information is stored only through our payment processor. We do not store full credit card numbers.
10. Your Privacy Rights
You may request to access, correct, or delete your personal data by contacting us at hello@joyreformerpilates.com. We will respond within a reasonable timeframe.
11. Data Security
We use reasonable safeguards but cannot guarantee internet security.
13. Do Not Track
We do not currently respond to Do Not Track signals.
14. Data Sharing
We do not sell or share your personal information with third parties without your explicit consent, except for the following situations:
14.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.
14.2 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
14.3. Legal Compliance: We may share your information when required by law, regulation, or legal process.
15. Your Rights
You have the right to:
15.1. Access: Request access to the personal information we hold about you.
15.2. Correction: Request correction of inaccurate or incomplete personal information.
15.3. Deletion: Request the deletion of your personal information.
15.4. Objection: Object to the processing of your personal information for marketing purposes.
15.5. Data Portability: Request the transfer of your personal information to another party.
16. Governing Law
This Privacy Policy is governed by Oregon law.
17. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
JOY Reformer Pilates at rebecca@joyrefomerpilates.com or 503-343-4787
18. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website or via email.
By using our services, you agree to the terms of this Privacy Policy.
Thank you for choosing JOY Reformer Pilates, LLC for your fitness and wellness journey. We are committed to safeguarding your privacy and providing exceptional services.
JOY Reformer Pilates, LLC